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Kicked out of bank after 30 years – deposited “too much” cash

The war on cash

Published 2 November 2023
– By Editorial Staff
Christian Utbult finds the actions of Länsförsäkringar completely unacceptable.

Christian Utbult has been a loyal customer at Länsförsäkringar Bank for more than three decades. However, one day, he was suddenly informed that he was no longer desired as a customer – he was given two weeks to empty his bank accounts and find a new bank.

The reason the bank chose to remove Christian was that he deposited cash into his account.

– You feel singled out as a criminal when the bank engages in such misguided suspicion, says Christian Utbult to BT.

Even though he provided all the documentation that the bank requested, it wasn’t enough. The bank claimed they had “not received sufficient information in response to our questions” and therefore terminated Christian’s involvement with Länsförsäkringar Bank.

It came as a complete shock. I have been a customer at the bank for over 30 years, never had a payment remark in my entire life, nor have I ever appeared in a criminal record – and then I am portrayed as a criminal money launderer in this way.

Accounted for according to all rules

“The deviating transactions” concern deposits, ranging between 10 and 30,000 SEK (1000 – 3000 EUR) per month, which came from the store Horreds Lantmanna, which bought the company in installments from Christian about three years ago.

– Many of our customers in the store still pay with cash, and for practical reasons, we use the cash for the installment payment to Christian. Everything is, of course, accounted for according to all rules and approved by the auditor, says the new owner Niklas Johansson.

– Cash is still a fully legitimate means of payment, and far from everyone has either a debit card or Swish, especially among the older population out here in the countryside, Christian points out.

Without explanation

He further tells the newspaper that he has nine insurance policies for properties, businesses, and vehicles with Länsförsäkringar – but after their actions, he chooses to leave them entirely.

– Without a single explanation as to what they believe is wrong, I am given 14 days to empty my accounts and get another bank. There is no contact person mentioned, only the message that it is a ‘central decision’ that cannot be appealed at the local Länsförsäkringar company, i.e., those who know me best.

Länsförsäkringar does not wish to comment on why they are expelling a loyal customer of three decades, only asserting that in “each individual case,” an “overall assessment” is made.

Economic death sentences

Lawyer Carl Ridderstråle, who has assisted about 20 bank customers in legal disputes, is very critical of the banks’ actions – and he believes they are fully aware they are breaking the law.

Banks deliberately break the law to get rid of unprofitable customers, he tells BT, adding that it’s a pity that none of these cases have yet gone to higher courts like the Court of Appeal (Hovrätten) or the Supreme Court (Högsta domstolen).

– Had the banks lost there, it would have set a precedent, and they obviously wouldn’t want that. Now they pretend it didn’t happen and continue to engage in this massive abuse of power, handing out social allegations and economic death sentences affecting thousands of Swedes.

Christian Utbult further argues that it is essential to stand up against the banks’ arbitrary repression and make it clear that such behavior is utterly unacceptable – not just for his sake but for others who are affected in the same way.

“I urge everyone to take a look and perhaps see Länsförsäkringar with new eyes. This control society that swings its scythe wildly in all directions and has no trust in its citizens should be opposed, and this time they simply pissed on the wrong anthill”, he writes on Facebook.

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Riksbank urges Swedes: Pay with cash

The war on cash

Published 11 March 2025
– By Editorial Staff
The Riksbank notes that cash is an important payment alternative - not least for those who are unwilling or unable to use digital services.

Sweden is predicted to become the world’s first completely cashless country. Already today, it is impossible to pay with cash in many contexts.

The Riksbank sees major risks in this development and urges all Swedes to keep cash at home and use it so that shops and banks can clearly see that there is still a large demand.

Several analysts have noted that a “war on cash” is under way in Sweden and the entire Western world, with the aim of completely digitizing the economy and completely removing the possibility of paying with banknotes and coins.

Those businesses that make it impossible for their customers to pay with cash usually justify this with increased risk of robbery, risk of money laundering or that customers simply no longer want to pay with physical money. Many small businesses also point out that cash handling entails extra costs in the form of fees of various kinds, and that they therefore stop accepting cash.

However, critics have pointed out that the primary reason for the hostility to cash is that it is a relatively anonymous and privacy-friendly payment method and that it makes it difficult for banks, authorities and other actors to map and monitor in detail how Swedes use their money.

“Use cash”

Although the major banks dislike cash, the Governor of the Riksbank, Erik Thedéen, and the Deputy Governor, Aino Bunge, take a different view. In an opinion piece, they argue that Swedes need to use considerably more cash than they do today – and not just keep it lying around at home, but also use it to make everyday purchases.

They note that in troubled times like these, it is of the utmost importance to ensure that there is a robust payment system that cannot be disrupted or sabotaged – and that the ability to pay with cash is an important part of this.

Keep small denominations of cash at home to cover a week’s worth of essential purchases. Use cash at regular intervals. Shops and banks need to see a demand for them to continue accepting them”, they write.

Want to introduce a “cash obligation”

The Riksbank governors also want Swedish politicians to introduce a “cash obligation” for the sale of important basic goods and to legislate on measures to protect the right to pay with cash.

The Riksbank also believes that it must be possible to pay in cash for essential goods, such as food, fuel and medicines, in the future as well”, they state, adding that the major banks must take greater responsibility for offering cash deposits and exchange services to traders.

It also notes that there is currently only one player – Loomis – offering cash transportation to and from retailers, and that this too needs to change.

Kontanter
Cash is described as a necessary part of Swedish crisis preparedness. Photo: iStock/Connel_Design

More people need to get bank accounts

The press release notes that “cash remains an important payment option, not only for contingency reasons – but also for people who, for various reasons, are unable or unwilling to access digital services”.

It also stresses that it is up to citizens to make an effort to “strengthen their own payment preparedness and have both physical payment cards and cash available” and to use them.

It also encourages Swedes to have cards from at least two different issuers and wants more citizens than today to have access to payment accounts.

– Without a payment account, you cannot participate in society on the same terms. A common reason for banks to deny or close accounts is that they believe they cannot meet the legal requirements regarding money laundering and terrorist financing. These are serious social problems that must of course be counteracted. At the same time, we believe that more people should be given access to a payment account with basic functions, says Erik Thedéen.

Researchers: Old, poor and sick hit hardest by cashless society

The war on cash

Published 22 December 2024
– By Editorial Staff
Those who cannot use digital payment solutions are forced to live a very limited life.

Physical cash risks becoming a thing of the past as Sweden is on track to become the first completely cashless country in the world.

This development is negative for many, but it hits the most vulnerable the hardest – namely the elderly, the sick, and the poor.

Since 2007, the amount of cash in Sweden has halved and today over 80% of the population uses digital payment services such as Swish – often on a daily basis. Researchers at Lund University note that many places in Sweden are already completely cashless and that this means that those who, for various reasons, cannot use digital solutions are effectively excluded from society.

An interview study conducted by Professor Lena Halldenius and Associate Professor Moa Petersén at Lund University shows that those with the lowest incomes are also the least able to cope with the forced transition to the cashless control society.

“This includes the elderly, homeless, or mentally ill who often don’t even have a bank account and cannot afford to invest in digital technology”.

Some of the people we interviewed are homeless or have mental health problems. Others live on a very low income. The barriers they face are both practical and cultural. They feel like criminals, undervalued and excluded from participating in much of daily life”, the researchers write in the international news platform of The Conversation.

“Felt like a thief”

These people can no longer shop in many stores, pay bills or otherwise participate in society in the same way as before, and are instead forced to confine themselves to “cash bubbles” where paying with physical money still works.

Cash works like a local currency, isolated from the rest of the economy. In the cash bubble, you can buy necessities and go to no-frills cafes, but you can’t pay for parking and you can’t pay bills without help. Volunteers at local community groups told us that they spend most of their time doing people’s banking for them”, it adds.

One specific example concerns an elderly woman who had saved up money to buy a gift for her grandchild – but is refused to do so at the checkout with her grandchild in hand – because the shop no longer accepts cash.

I felt like a thief, the woman explains.

“Expensive to be digitally poor”

Homeless people sleeping in cars can no longer use the parking meters – because they no longer accept cash. Instead, an illegal market has emerged where people with smartphones and bank accounts pay for their parking at a significant extra cost.

It’s expensive to be digitally poor”, it states.

Not being able to shop in stores, pay bills and fees, or be part of Swedish society leads to feelings of shame, anger and resignation – while those who use cash are increasingly suspected and stigmatized.

“Digitalization has made people lonely”

Sweden today has become a country “where digital money is good and cash is associated with crime and dirt”, the researchers warn.

In Sweden, as in many other countries, a fully cashless economy feels inevitable in the coming years. But as we have found, people who rely on cash due to poverty are left without the means to manage independently or even to pay their bills“.

– It’s not just cashlessness. I feel that human beings have disappeared. We live like robots; click here, click that. Digitization has made people lonely, explains one interviewee with resignation.

Sweden has lowest cash usage in the world

The war on cash

Published 12 October 2024
– By Editorial Staff

Less than half of Swedish merchants accept cash, a figure described as uniquely low by international standards. At the same time, Swedes’ confidence in the cashless society is declining, according to a report by Nets commissioned by social research company Sifo/Kantar.

One in ten Swedes use cash at least once a week. At the same time, four out of ten Swedes never use cash as a means of payment, which is a decrease compared to last year when the corresponding figure was 46 per cent. Compared to the Nordic countries, Norway is at about the same level, while around eleven percent never use cash in Denmark and Finland.

– Sweden is among the countries with the lowest cash usage in the world, which has both advantages and disadvantages, says Louise Richardson, Head of Sweden at Nets in a press release, pointing out that this means that more merchants are opting out of cash and that more ATMs are disappearing.

Of Swedes who use cash, almost half say they think it is important that cash remains in society Swedes’ general belief in a cashless society has also declined in recent years.

– The question of whether cash should remain or not remains complex, despite the fact that a large part of the Swedish population rarely uses it, says Richardson.

A Norstat survey also shows that only 48 percent of retail outlets accept cash in Sweden. More specifically, 29% of service outlets accept cash and 43% of restaurants and cafés. Around 80 percent of grocery stores accept cash. Three out of ten retailers state that they will stop accepting cash, mainly due to security reasons.

– When it comes to accepting cash, Swedish retailers are the least likely to do so in the Nordic region, and probably in the world, says Richardson.

Swedish Moderate party politicians: “Stores must stop accepting cash”

The war on cash

Published 24 August 2024
– By Editorial Staff
Fredrik Kärrholm, Member of Parliament and Christofer Fjellner, Opposition Mayor of Stockholm.

Moderate MP Fredrik Kärrholm and Christofer Fjellner, the opposition mayor of Stockholm, are calling for more businesses to stop accepting cash.

If shops do not voluntarily comply, “the government must consider legislation to restrict the handling of cash”, they urge.

In an opinion piece in the gossip magazine Aftonbladet, the totalitarian proposal is justified by the need to fight organized crime with “full force”, as well as the fact that the department store NK recently stopped accepting cash after reports that criminal gang members were buying luxury goods there.

Instead of targeting organized crime and criminals, the Moderates believe it is reasonable to punish and suspect all citizens who prefer to use cash for their purchases.

“The most important driving force for criminals is money. But if money cannot be used, crime becomes meaningless. More retailers must therefore follow the example of the NK department store and stop accepting cash”, it says, adding that shops must accept their “social responsibility” – otherwise mandatory legislation may be the way forward.

Limit of €350

Pointing out that the Conservatives wanted to limit the use of cash back in 2014 and claiming that “this would make a difference”, they argue that it should still be possible to pay with physical money in supermarkets – but only up to a certain predetermined amount.

“It is important to ensure that cash can be used in other contexts, both in grocery stores in the event of a crisis and for older people who still use cash in their daily lives. Therefore, if legislation is necessary, a ban on cash purchases should only apply to amounts above a certain limit, for example SEK 4 000 (€350)”.

“The legislation should also be designed so that it can be quickly adapted to ensure that payments can always be made in times of crisis and war. Such legislation and limits would still allow the 90-year-old lady to pay for her coffee with cash, and her great-grandchildren to buy Saturday sweets with their weekly allowance – but Gucci caps could no longer be bought with blood money”, it continues.

Global outliner

The Moderates conclude with another warning to shopkeepers – either they stop accepting cash – or the Moderates will push for legislation to restrict cash handling.

It is worth noting that Sweden is a global outlier when it comes to cashless payments, and has long been predicted to be the first country in the world where it will no longer be possible to make purchases with physical money – something that is already a reality in many shops. Other countries, such as Denmark and Norway, have gone in the opposite direction, passing laws requiring stores to accept cash.

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