Finland's Social Insurance Institution is demanding that case handlers' names be allowed to be omitted from decisions. The background is serious threats against employees – including bomb threats and threats against their families.
The Social Insurance Institution (Kela) has approached the Finnish Ministry of Social Affairs and Health with a request for changed rules. The authority wants it to become possible to make decisions without the case handler's name appearing, something that is currently not permitted.
Security Director Sami Niinikorpi describes an alarming situation where employees are subjected to the worst imaginable threats.
— This is about the most serious possible threat that one person can make to another, he tells Finnish national broadcaster Yle.
The problems have grown since Kela was given responsibility for decisions on basic social security in 2017. The authority sent out approximately 14 million decisions and letters during 2024, of which 1.6 million concerned basic security. Each year, around 200 reports of threats and harassment from staff are received.
Jussi Syrjänen, special expert at the Finnish Ministry of Social Affairs and Health, confirms that the ministry is now investigating two possible solutions: either names are removed entirely from decisions, or a system with identification numbers similar to that used by police is introduced.
He believes the case involves balancing two fundamental principles: transparency in government administration and employees' right to personal safety.
— Places where employees experience threats and dangerous situations may very well also have an interest in similar measures to those Kela is now seeking, says Syrjänen.




